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Protecting your privacy and the confidentiality of your information – through our offices over the Internet, via facsimile, or on the telephone – has always been fundamental to the way we do business at Above Grade Level. We operate on the basis of a Privacy Policy and related procedures that guide the handling of the personal information we collect. We have created this privacy statement in order to demonstrate our firm commitment to protect the privacy of our customers, partners and potential web site visitors. This policy and related procedures are consistent with the Canadian Standards Association Model Code for the Protection of Personal Information (herein “CSA Model Code”) and applicable privacy legislation.

Privacy Statement
This policy deals only with personal information handled by Above Grade Level (Franchisor) and the Above Grade Level (Franchisees) (herein the combined are called AGL). Personal information is information about an identifiable individual such as name, contact information and grades. The following explains how AGL handles personal information. AGL reserves the right to change this policy and it may be updated periodically. These changes may affect our use of your personal information. Accordingly, please check for changes regularly.

How We Use Your Information
As part of our on-going service relationship with you, we use, share among us and retain your information for the purposes of processing and administering tutoring services, responding to your requests for information, improving our services, better understanding your customer needs and including you in marketing campaigns, all as described in more detail as follows.

Limiting Our Use and Disclosure of Your Information
If you prefer that we do not use or disclose your information for any or all of these purposes, you may notify us of such at any time, subject to any legal or contractual restrictions, by contacting us as indicated at the end of this policy. If you do not notify us, we will consider you to have consented to our continued use and disclosure of your information for these purposes. A notification that we not use or disclose your information for certain of these purposes may affect our ability to provide you with products and services.

Our Use and Disclosure of Your Information for Marketing Purposes
We may use and disclose to each other your information for the purposes of selectively including you in those advertising and marketing campaigns designed to increase the awareness of AGL services and those advertising and marketing campaigns designed to promote the goodwill associated with our businesses which we believe will be of interest to you. Some of our advertising and marketing campaigns include sending out newsletters and promotional offers.

Our Use and Disclosure of Your Information for Required Purposes
We may use, share among us and disclose to third parties any or all of the information we have collected to the extent that its use and disclosure are necessary for us and the third parties described to accomplish the following purposes:

  • Refer students;
  • Register students;
  • Sell franchises;
  • Hire employees;
  • Communicate upcoming services and events;
  • Improve the quality and efficiency of the services we provide to you, including asking you, directly or indirectly, through marketing information firms to reply to customer satisfaction surveys;
  • If applicable, we may verify your information with third parties such as your bank to effect payment for services purchased;
  • Process and administer the above or other purposes as necessary;
  • AGL will not use personal information for any other purpose than identified at or before the time of collection.

AGL seeks consent for all personal information we collect, use and disclose through information provided to individuals prior to collection, or at the time of collection.

If you have voluntarily provided information, you have consented to the collection, use and disclosure of your personally identifiable information as described in this privacy policy. As required by the CSA Model Code, AGL will not use personal information for any purpose other than that for which you consented. Should Above Grade Level require personal information for a new purpose, we will contact you to seek consent for that new use.

Limits for Collecting, Using, Disclosing and Keeping Personal Information
AGL does not collect, use or disclose personal information of individuals except when individuals give consent and provide the information on a voluntary basis. There may be occasions where more specific personal information is necessary for us to proceed with a request for information, or provide you with a product or service. In such cases, we will provide you with a description on the information we need. In all cases, AGL limits the amount and type of information collected to only the personal information that is required to provide the individual with the requested information, product, or service. We collect only information that is voluntarily provided by you and undertake that such information will be kept strictly confidential.

We retain personal information only as long as is necessary to provide the individual with the requested product, service or information and delete or destroy this information after that time. In some cases, however, legal reporting and retention requirements necessitate that AGL retain information for a specific amount of time.

AGL does not sell or trade any personal information with third parties. AGL may transfer information to service providers in the course of its administrative procedures. Where personal information is transferred to a service provider for processing, we require the service provider to respect this Privacy Policy and we restrict them from using or disclosing personal information transferred to them for any purpose other than the provision of services to us.

Any personal information that AGL retains is kept in such a manner as to ensure its security and confidentiality at all times.

Safeguarding Personal Information
AGL respects the privacy of our customers, partners, potential website visitors and Internet users and will protect that privacy as vigorously as possible. We store personal information in electronic and physical files that are secure. Our security measures include: secure premises, and using industry standard techniques such as firewalls, encryption, intrusion detection and restricted access to records and to equipment, including computers.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us electronically. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best efforts to ensure its security on our servers.

Accuracy of and Access to Personal Information Collected
AGL makes every effort to keep personal information as accurate, complete, current and relevant as necessary for the identified purposes. AGL does not routinely update personal information.

AGL makes readily available to individuals our Privacy Policy and related procedures for managing personal information. We provide access to the Privacy Policy and related procedures to individuals on the AGL web site and in written form. Any questions about the handling of personal information by AGL can be raised with our privacy officer at our corporate office or with the privacy officer at each individual franchise.

At the written request of an individual, he or she may view or edit their personal information as collected by AGL. Above Grade Level will inform them of what personal information we have about the individual, what it is being used for and, in cases where it has been disclosed, to whom it has been disclosed. There may be exceptional circumstances as provided by the CSA Model Code under which AGL may not be able to give an individual access to the personal information about her or him held by AGL. In this case Above Grade Level will explain the reason for this lack of access, as provided by the CSA Model Code.

To make a request, please complete the contact form which will be forwarded to our Privacy Officer. In your request, please include the following information: Name, contact details, student number (where applicable), the nature of your request, including whether you wish to view and/or edit information or inquire regarding use and/or disclosure.

AGL will reply to your request in no later than thirty days after receipt of the request, or if we are not able to respond within this time period, we will send you a notice of extension. If we are not able to disclose all the personal information we hold on you, we will give you a reason for our inability to do so, unless prohibited by law.

How to Contact Us
The Above Grade Level privacy officer is designated as responsible for AGL’s privacy policy. The privacy officer can be reached via the Contact Form.